To further support you in using our Causal Discovery tools, we have opened the CCD Helpdesk for questions on the use of Tetrad and other CCD tools.

The helpdesk will be open from 12:00 noon – 1:00 PM (EST) every weekday and Saturday.

To reach us, you can:

Calling, chatting and screen-sharing work best if you use a Google account and the Chrome browser.

If you don’t have a Google account, you can’t initiate a Hangouts chat session or a call. However, you can email and request that we (CCD Helpdesk) set up a chat or video call using your email address. You will then receive an invitation to join the chat or call. Note: depending on what browser or other software you are using, you may find you need to install Chrome or additional software in order to use Hangouts.